Strategic Account Management
Skip Navigation LinksBrulant.com > What We Do > Technology > Managed Services

Strategic Account Management 

You need an extension of your business, people who think about you and your business every day as if they were your own team members. Brulant has long-term partnerships with our clients for whom we manage and provide increasingly specialized business operations, such as outsourcing, eCommerce application support, administration and maintenance, and help desk services. Our work is led by a strategic account manager who not only maintains your key business functions for you, but also constantly seeks to improve them.

“

our team members are a smooth extension of your own team members


– Joe, Infrastructure Environment Solutions

How we add value... 

  • Strategic Partnership - The Brulant Managed Services Practice believes in building and fostering strategic partnerships with our customers.  Brulant engages with each client to understand their business objectives and goals while working to develop a strategic technology roadmap for the client's online environment. This is achieved by facilitating tactical planning sessions, providing detailed reporting, and conducting monthly or quarterly strategy meetings. We have instituted PMI project management and ITSM change management methodologies while adhering to PCI security best practices to provide our customers well rounded solutions.
  • Focus - The focus of the Brulant Managed Services Practice is simple: provide our customers with the best service and experience in the online channel in the industry. We accomplish this task through deep technical knowledge and strategic partnerships with industry leaders such as Microsoft and IBM. We focus on technology, process and everything in between, so you can focus on driving your eCommerce channel.
  • The end result is that you have someone at all times to direct all issues and concerns, one single point of accountability, someone who you know is guiding all of your initiatives and looking out for how to improve upon all of your initiatives. Some key responsibilities include being your day-to-day contact for any and all issues, project management, change management, reporting metrics and new product recommendations.